Contact Us
Have a question or need help? We're here to assist you.
At Silver and Sage, we understand that sometimes you need help with your order, have a question about our products or services, or simply want to provide feedback. That's why we offer a variety of ways to contact us, so you can choose the method that's most convenient for you.
Contact us by phone
Give us a call at 1-512-568-6018 during our business hours, which are 9am-6pm on weekdays (EST). We'll be happy to answer your questions and help you with anything you need.
Contact us by email
Fill out the contact form below and we'll get back to you as soon as possible. Be sure to include your name, email address, and a detailed message about your request.
Contact us by social media
We're active on social media, so you can also contact us there. Send us a message on Facebook, TikTok, Pinterest, or Instagram and we'll respond as soon as we can.
We look forward to hearing from you!
Frequently asked questions (FAQs)
Q: What are your shipping rates and policies?
A: We offer free shipping on all orders over $50. For orders under $50, shipping varies upon weight and will be calculated upon checkout. We ship to all 50 states, the UK and Australia.
Q: Do you offer returns or exchanges?
A: Yes, we offer returns and exchanges within 30 days of purchase. Items must be in new and unused condition to be eligible for a return or exchange.
Q: What are your customer service hours?
A: Our customer service hours are 9am-6pm on weekdays (EST). We do not answer messages on weekends or holidays, but we will get back to you the following business day.
Q: How can I contact you if I have a question or problem with my order?
A: You can contact us by phone, email, or social media. Our contact information is listed above.
Q: What payment methods do you accept?
A: We accept all major credit cards, as well as PayPal, Klarna, and Amazon Pay.
Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the carrier's website.
We hope this answers some of your most common questions. If you have any other questions or need help with anything, please don't hesitate to contact us.
Silver and Sage is committed to providing our customers with the best possible shopping experience. We value your feedback and appreciate you taking the time to contact us.